Warranty & returns

NEOZ 5-year warranty

Every NEOZ Cordless Lamp is backed by our 5-year warranty.

NEOZ warrants all its products to be free from defects in materials and workmanship. NEOZ will repair or replace any part which is found to be defective within the warranty period of five (5) years from the date of purchase. This warranty does not include consumables such as battery packs or light sources (bulbs).

All consumables, batteries and bulbs are covered under consumer law for a period of one year after the original date of purchase, In addition, our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service as outlined in the user guide. However, this warranty does not warrant the effective life (length of service) of the battery since the effective life of a battery is primarily determined by the usage patterns and the care taken over the battery's lifetime.

This warranty extends only to the original purchaser who acquires a new product from NEOZ or its authorised resellers. In no event, shall NEOZ be liable for any claim made outside the warranty period or for any other claims or damages including but not limited to; claims for faulty design, negligent or misleading advice, incidental or consequential damages or injury to any other person, corporation or entity.

Freight charges

All product warranty claims include any transportation charges. Any claims need to be submitted via email at service@neoz.com.au and we will be in touch within 2 business days.

Service & repair

NEOZ has a dedicated service team. We pride ourselves by our long-life products that can be serviced and repaired for many years after your initial purchase.

The warranty shall not apply where such repair or parts replacement due to accident, neglect or misuse, or where equipment is modified, installed or repaired otherwise than in accordance with NEOZ’s maintenance and servicing instructions, or where any component or accessory not supplied by NEOZ is attached.

Freight charges

When it comes to NEOZ Cordless Lamp repairs, any freight charges are payable by the customer in addition to the cost of the repair.