Terms & conditions


  1. Customer means the person or entity who purchases Goods from NEOZ; 

  2. Goods means the goods supplied by NEOZ to the Customer;

  3. GST means Goods and Services Tax; and

  4. NEOZ means Neoz Pty Ltd, its successors and assigns.


  1. By ordering from NEOZ the Customer agrees to be bound by these terms and conditions.

  2. NEOZ may amend these terms and conditions from time to time without prior notice. Any amendment only applies to subsequent shipments.

  3. NEOZ will email the Customer confirmation of the Goods ordered. If Goods are out of stock the Customer will be notified. 

  4. NEOZ reserves the right to refuse an order if an order of Goods request exceeds the Customers credit limit and/or the account exceeds the payment terms.

  5. All names, logos and marks appearing on this website, unless otherwise noted, are trademarks owned or used under license by NEOZ. The use or misuse of these trademarks or any other content on this website is strictly prohibited.

  6. These terms and conditions are governed by the laws of New South Wales, Australia


  1. All prices on the NEOZ website are in Australian Dollars (AUD) and includes GST.

  2. A quote issued to a Customer by NEOZ is valid for the period specified on the quote. If no period is specified the quote is valid for thirty (30) days.

  3. Unless otherwise agreed, NEOZ must receive payment for the order of Goods before they will be released by NEOZ.

  4. NEOZ will provide a tax invoice in accordance with the law.


  1. If a delivery date or time is specified by NEOZ in an invoice, this is an estimate and is not a guarantee by NEOZ that the Goods will be delivered by that date or time.

  2. NEOZ has the right to use whatever shipping method they choose to deliver the Goods.

  3. NEOZ is not liable for any loss or damage as a result of Goods delivered to the Customer that are left unattended at the delivery address.

  4. The cost of delivery of the Goods will be notified by NEOZ and must be paid by the Customer.


  1. Property in the Goods supplied by NEOZ to the Customer under these terms and conditions does not pass to the Customer until the money owing for those Goods has been paid. 


  1. The Goods offered by NEOZ are covered by the warranty given by the manufacturer of the Goods. No separate warranty is provided by NEOZ in relation to the goods ordered other than those required under the Australian Consumer Law.

  2. The Customer acknowledges and agrees that NEOZ accepts no liability for any alleged or actual error/s and/or omission/s as a result of NEOZ’s inadvertent mistake when drafting these terms and conditions and/or contained in any material NEOZ provided to the Customer relating to the Goods.

  3. Liability limited to replacement of the Goods or repayment of the monies paid for the Goods.


  1. Goods can only be returned to NEOZ if prior approval has been sought and you have received written confirmation from NEOZ. The firm reserves the right to repair and or replacement parts as a first resolution to whole product replacement.

  2. The invoice number must be quoted on the documentation accompanying the returned Goods.

  3. The Customer is liable for all return freight charges.

  4. If NEOZ approves the return, NEOZ will if possible replace the Goods or if this is not possible repay the customer for the monies paid for the Goods.


  1. All designs, drawings and documents associated with Goods purchased from NEOZ, remains the property of NEOZ  without limitation.