Order Production Time

      Orders will dispatch within 5 working days provided all products are in stock at the time of ordering*.


      *Note – some handmade lamps such as GEM resin and Medusa have longer lead times.


      Delivery Time

      The standard NEOZ delivery option for online purchases usually takes 3-4 business days (Monday to Friday, excluding public holidays) following order production time.


      Who will deliver my order?

      Couriers Please, Express Post & TNT is used for most deliveries and please note orders will not be left at addresses unattended.


      Order Tracking

      The delivery status of your order can be viewed using the tracking number. On dispatch from NEOZ, we will email a tracking number to the recipient.


      What happens if I'm not home at time of delivery?

      If the delivery address is unattended the courier will leave notification that they have attempted to deliver with a delivery notification card. The card will let you know which Post Office or depot your goods can be picked up from.


      Please note: failed deliveries may incur further charges for redelivery.